Please note that NWR does not accept the return of partial shipments.  Should you have tiles or tile edges left over after installation, please keep this material for potential future replacements.

To return your product, contact us at 1.888.222.1073 or for a Return Merchandise Authorization number and return address.  Contact a shipping company of your choice to schedule pick up and shipping. You are responsible for all return shipping costs. 

Returns over 30 days may incur up to a 25% non-negotiable restocking fee; a 10% non-negotiable restocking fee is assessed for all exchanges. We do not accept C.O.D. returns.

Please allow 4 to 6 weeks for a refund to be processed and issued to your credit card.

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