FAQ

ORDERS

A. Your credit card is charged at the time of your order. The moment your order is placed, we send it to the production queue. If you wish to cancel, please contact our support@fitfloor.com
A. If you have received an incorrect item, please contact our FitFloor Support Team at support@fitfloor.com with your order information.
A. We accept Visa, MasterCard, American Express, PayPal & Google Pay. No Debit Card accepted.
A. Yes! You can shop with FitFloor™ with confidence. We work with STRIPE which offers safe and secure credit card transactions for our customers. STRIPE is Payment Secure and Compliant and follows all protocols with sensitive customer data.
A. No, you may checkout as a guest. However, if you do create an account you can view your order history as well as check the status of your order at any time.
A. You can log into your account to check the status of your order or you can contact our FitFloor Support Team. When your order ships, you will receive an email notification with the tracking details. An order confirmation email will be sent within minutes of placing your order. If you do not receive an email, please contact FitFloor Support team at support@fitfloor.com and a representative will be happy to assist.
A. To cancel an order, we suggest contacting our FitFloor Support team at support@fitfloor.com. We will treat your request with top priority, however, it may take up to 48 hours to confirm your request. If your order has already been sent, you will need to return the merchandise through our normal Returns Process.
A. You can email us at support@fitfloor.com or contact us via Live Chat between 9 a.m. and 4 p.m. EST from Monday to Friday. If you contact us after-hours, on the weekends, or holidays, one of our agents will reach out to you the following business day.

PRODUCT

A. Whether you’re working out to improve your muscle tone and overall conditioning, to burn off excess energy and de-stress, or are an aspiring athlete training for your next big event, FitFloor™ is the professional-grade performance rubber flooring of choice with over 7 million square feet installed in sports facilities and commercial gyms across North America. FitFloor™ now brings its tried and trusted protection, antimicrobial hygiene, and outstanding durability into the home gym as the perfect support for moderate to heavy weights, plyometrics, aerobics, and cardio training activities. FitFloor™ is available in 3 thicknesses depending on the demands of your workout routine and is offered in a variety of colors.
A. Long used by commercial sports complexes, professional sports training facilities, and commercial gyms, FitFloor™’ s vulcanized recycled rubber was engineered for the demands of these high-traffic facilities and can withstand skate blades, cleated shoes, and extreme weight drops. Unlike polyurethane-bound recycled rubber flooring which can puncture and tear, FitFloor will provide your home gym with a virtually indestructible foundation. In addition, FitFloor absorbs up to 20 times less moisture than polyurethane recycled rubber alternatives because there are no pores for moisture such as water and sweat to seep into and most importantly no way for bacteria to enter. With over 7 million square feet installed in commercial gyms and ice rinks, FitFloor is proven to last.
A. All rubber flooring is not created equal! Polyurethane-bound crumb rubber flooring is porous and will absorb water and sweat which causes odor and bacteria and which will degrade the floor over time. FitFloor™ products are engineered from 100% high-density, vulcanized recycled rubber. This unique vulcanization manufacturing process means there are no pores for water or sweat to seep into giving you antimicrobial protection and commercial-grade durability. Used in commercial sports complexes, ice rinks, and gyms all across North America for the last 20 years, FitFloor is engineered to last.
A. FitFloor™, FitFloor™ PRO, and FitFloor™ MAX each offer different characteristics (resistance, friction, impact absorption, noise and vibration absorption, etc.) that will determine what activities it is suitable for. It is important to select flooring based on the activities which will be performed on it. FitFloor™ is 8mm (5/16”) thick and is ideal for aerobics, under cardio and strength training equipment, and for light-free weights. FitFloor™ PRO is 10mm (~3/8”) thick and is ideal for all FitFloor™ applications plus the demands of your high-impact workouts such as plyometrics, Cross Fit, and moderate to heavy weight lifting. For the ultimate protection, select FitFloor™ MAX which is 12mm (~1/2”) thick and ideal for all FitFloor™ and FitFloor™ PRO applications plus extreme plyometrics, Cross Fit, and very heavy weight lifting.
A. Yes, for over 50 years, NWR has partnered with governments, industry stewardship groups, and other environmentally conscious organizations across North America to reduce the number of end-of-life tires destined for the landfill. We have transformed well over a billion pounds of scrap tire rubber into useful, recycled products with our clean energy, closed-loop production process which generates virtually zero rubber waste during manufacturing. All FitFloor™ manufacturing surpluses (off-cuts, residual materials, etc.) go straight back into production to create our FitFloor™ performance rubber flooring.
A. Should you wish to receive a product sample so that you can evaluate which product and color is right for you before placing your order, please request a sample from here https://fitfloor.com/pages/request-a-sample
A. Polyethylene foam mats and tiles are inexpensive for a reason. They are soft and comfortable making them ideal for yoga or a child’s playroom, but cannot provide the same level of protection from the demands and high impacts of a comprehensive home workout that includes aerobics, cardio, and strength-training equipment, weight lifting, and plyometrics. Foam tears easily is more difficult to clean and provides little antibacterial protection. FitFloor™ products are engineered from 100% high-density, vulcanized recycled rubber. This unique vulcanization manufacturing process means there are no pores for water or sweat to seep into giving you antimicrobial protection and commercial grade durability. Used in commercial sports complexes, ice rinks, and gyms all across North America for the last 20 years, FitFloor™ is engineered to last.

RETURNS

A. To return your product, contact us at FitFloor Support team at support@fitfloor.com for a Return Merchandise Authorization number and return address. Contact a shipping company of your choice to schedule pick up and shipping. You are responsible for all return shipping costs. Returns over 30 days may incur up to a 25% non-negotiable restocking fee; a 10% non-negotiable restocking fee is assessed for all exchanges. We do not accept C.O.D. returns.
A. In the unlikely event that you are dissatisfied with your purchase, you are responsible for the cost to return the merchandise back to our facility.
A. Please allow 4 to 6 weeks for a refund to be processed and issued to your credit card.
A. No. We will not accept the return of partial shipments. You should keep this material for potential future replacements.

TECHNICAL

A. https://www.youtube.com/watch?v=oimEuEJTg9U
A. With FitFloor™’ s loose-lay installation, there is no need for any special tools, underlay or glue. FitFloor™ and FitFloor™ PRO 2’ x 2’ interlocking tiles each include 2 removable edges which allow each tile to act as a center tile (remove both edges), border tile (remove one edge), and corner tile (leave both edges attached). FitFloor™ MAX’s 3’ x 3’ dedicated center, corner and border tiles are even easier and provide fewer overall seams for your installation. For your convenience, FitFloor™ interlocking tiles can easily be removed and stacked in a closet or moved to another area of your home as needed.
A. FitFloor™ can be installed over any clean, flat, dry surface including stone, tile, wood, vinyl, and concrete. While it is possible to install rubber flooring over low-pile carpet, we do not recommend this because softer surfaces can affect the connection of interlocking tiles and because the recycled rubber material could stain the carpet.
A. No, FitFloor™ uses a loose-lay installation, so there is no need for any special tools, underlay or glue.
A. Yes! Recycled rubber is safe based on many published reports, including dozens of peer-reviewed scientific studies and a comprehensive 2019 study conducted by the US-EPA. These reports all agree that recycled tire crumb rubber is safe and poses no significant health, air quality, or environmental risks. The rubber smell will dissipate with ventilation and time, however, if you are particularly sensitive to odour and fragrance, we recommend placing the product in your garage with the doors open or outside on a covered deck or porch for 4-5 days to aid in the odour dissipation.
A. FitFloor™ recycled rubber flooring can be cleaned much like carpeting by vacuuming to keep dust to a minimum. Damp mop as needed with a mild soap and water solution using a mild cleanser such as Dawn dish detergent. Be sure to use a clean mop to keep your floor smelling fresh and clean. Sealing the floor is not recommended. It is important not to use any solvent or oil-based cleaners such as Pinesol, Lysol, Murphy’s Oil Soap, WD40, paint thinner, etc. since these types of cleaners will break down the flooring over time.
A. NWR warrants the product to be free from defects in material or workmanship for a period of 5 Years and agrees to replace those products which disclose such defects when used under normal conditions. Unless otherwise approved by NWR, this warranty will commence on the date of sale as documented by an invoice or bill of lading with the Original Purchaser. Refer to the warranty portion of our website for full details.

SHIPPING

A. No, at this time we only ship to the Continental U.S. and within Canada.
A. In most cases, FitFloor™ products will be Shipped within 5-10 business days. Customers may experience some delays due to Covid restrictions.
A. We offer Free Shipping within the Continental U.S. and Canada.
A. Please contact our FitFloor Support team at support@fitfloor.com.

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